Shipping
Canadian Union of Postal Workers Strike
For our Canadian customers, Canada Post is advising that the Canadian Union of Postal Workers (CUPW) intends to strike Friday, November 15th, at 12:01 am ET. Canadian customers should expect delays when ordering, especially as we enter the holiday season. Canadian customers can reference up-to-date strike information on Canada Post's website here. We also invite Canadian customers to order from one of our Canadian Dealers, as they may have access to other shipping methods within the country for delivery.
Update 12/10/2024: As some of our shipping companies have suspended the acceptance of packages bound for Canada until the strike ends, we are temporarily suspending the placement of any orders to Canada. Customers will be able to place orders through our Canadian dealers. Please reference the link above for a dealer in your area. We will resume order acceptance for Canadian customers once the strike has been lifted.
Update 12/17/2024: After a ruling by the Canada Industrial Relations Board (CIRB), Canada Post has advised operations will resume Tuesday, December 17th. Canada Post has further advised that package acceptance for local mail and packages will resume Thursday, December 19th, and international mail acceptance will resume Monday, December 23rd, while they work to clear the backlog. Though we are accepting Canadian orders again, we expect the effects of the strike will continue into January 2025, so we are advising Canadian customers to be patient if placing their orders through us. As always, we invite our Canadian customers to order from one of our Canadian dealers.
Holiday 2024 Shipping Notices
For our European customers, please note that our shipping warehouse in the Netherlands will be closed from Monday, December 23rd through Wednesday, January 1st for a holiday break. Operations will resume Thursday, January 2nd. Any orders placed during this timeframe will be processed after the holiday break, so please take this into consideration when placing your orders.
For USA customers and the Rest of the World, our shipping warehouse will be closed on Christmas Day, and will resume operations the next day. A wonderful holiday season to all!
Holiday Season 2024
Is it cold where you are yet? Riding weather is almost done for a lot of us, but that doesn't mean we stop accessorizing our bikes as we dream and prepare for the next riding season! Be sure to make the ATLAS a valuable part of your riding kit for the 2025 riding season! Happy Holidays, everyone!
ATLAS Throttle Lock Warehouse Locations
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USA: San Bernardino, California Moreland, Georgia Des Plaines, Illinois Phillipsburg, New Jersey Fort Worth, Texas |
Europe: Amsterdam, Netherlands |
If you prefer to purchase your ATLAS Throttle Lock locally, please check to see if there is a dealer in your Country or State: Dealer Locator
VAT for EU and Non-EU Countries in Europe: We charge VAT for all EU orders where VAT is required. Since we ship from the Netherlands, we charge 21% VAT. This will be charged during checkout. Additional fees may apply depending on the recipient country's laws, and will be charged by the carrier before final delivery. If you are not charged VAT during checkout, then you will pay VAT when your order arrives to your country. Please note that if the Netherlands shipping location is out of stock on the item you order, your order may be shipped from the US. In this case, if you were charged VAT fees at checkout, they will be refunded to you, and you will be notified by email. You will then pay for VAT fees when your order arrives to your country. Note that these fees may be more or less than if the order ships from the Netherlands, depending on your country's laws regarding taxation of imported items. We have no control over these charges and are unable to predict what they may be. Any taxes and fees necessary for final delivery will be the responsibility of the customer. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden. In the event of a return, VAT and other import taxes and fees not charged by ATLAS Throttle Lock are non-refundable.
VAT for All Other Countries: All prices listed on the website and checkout process are not inclusive of VAT or any other import tax or fee - including, but not limited to, Federal, State, Provincial, or Local level taxes and any processing fees charged by the shipping carriers in addition to these taxes - unless otherwise stated. We do not charge these fees at checkout as we have no way to determine what they may be or pay them in the customer's stead. In the case of a return, no compensation will be given to the buyer for these costs. Consult your local tax authority for information regarding any reimbursement of import costs in the event your order is returned. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden.
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USA: Orders ship each business day from one of our USA warehouses
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Canada: Orders ship each business day from one of our USA warehouses
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Europe: Orders ship from Amsterdam, Netherlands. Fulfillment time varies by shipping method.
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Australia and New Zealand: Orders ship each business day from one of our USA warehouses
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South America: Orders ship each business day from one of our USA warehouses
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Middle East: Orders ship each business day from one of our USA warehouses
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Everywhere else: Orders ship each business day from one of our USA warehouses
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Terms
Pricing
The prices for shipping costs listed above are quoted in US dollars. Unless otherwise specified, all prices on the website are quoted in US dollars. Click the drop-down list of currencies at the bottom right of each page to change the website currency on the order pages and in the checkout. Currency conversions are automatically controlled by Shopify and are subject to constant change, therefore currency conversion accuracy may vary slightly and is not the responsibility of ATLAS Throttle Lock. Product prices are not inclusive of VAT, GST, or any other form of import taxes and duty. Any taxes and duty due, where applicable, will be shown at checkout. At this time, ATLAS Throttle Lock only charges VAT on shipments to locations within the European Union. These fees are based on 21% Dutch VAT. Any other taxes and fees due for final delivery will be the responsibility of the customer. ATLAS Throttle Lock does not charge any import fees for international shipments aside from the European Union. All other international locations will have tax and duty assessed and collected by the carrier before final delivery.
Shipping costs are subject to change without notice and may be higher on orders of multiple products. Shipping will be calculated during the checkout process. Unless specified at checkout, any shipping costs do not include any customs or duty charges necessary for a product to be imported into the destination country. Depending on various circumstances, some shipping methods may be discontinued or added, with or without notice. If certain shipping carriers do not deliver to your address, please contact us at info@atlasmoto.com before placing your order. Shipping costs are non-refundable. We do not refund shipping charges for any reason.
Delivery Times
Shipping times are an approximation only and are not guaranteed by ATLAS Throttle Lock or by the carrier, with the exception of some (not all) Express shipping options. Shipping times quoted on the website are after the item ships, unless otherwise noted. All orders (excluding Soft Goods), both Standard and Express, will ship within two business days in most cases, with most shipping by next business day depending on the time of order placement. If we cannot meet this commitment, you will be notified by email of any delays on our end. In some cases, shipping may take more or less time depending on factors outside the control of ATLAS Throttle Lock, including - but not limited to - customs delays, weather events, difficulties with the carrier finding addresses, postal strikes, and collection of taxes and fees. Soft Goods items such as T-shirts and Hoodies are made to order and fulfilled by our partners at Printful. Because of this, Soft Goods items have a 6-11 day lead time and are shipped separately from other items ordered. Printful occasionally will discontinue certain items without notice, or they may be out of stock. In the event your order cannot be fulfilled as placed due to product unavailability at Printful, Printful will automatically ship a comparable product. In the event of returns, shipping charges are non-refundable and no compensation can be given for taxes and fees levied for original delivery. Soft Goods do not have a 30 day money back guarantee and may only be returned in brand new, unopened, unworn, unwashed condition at the sole discretion of ATLAS Throttle Lock, who may deny returns of Soft Goods for any reason.
Delivery Carriers and Warehouses
For orders shipping to US domestic locations, we will ship from one of several domestic warehouses, and use a variety of shipping carriers (including - but not limited to - USPS, UPS, DHL, OnTrac/LaserShip, and even DoorDash!). This allows us to provide economical and timely delivery. For orders of more than one item, we may ship from more than one shipping warehouse depending on availability of the items ordered. Due to multiple factors, we may not ship from the warehouse closest to your delivery location, and choice of delivery company at checkout is not possible. However, if there are certain delivery companies that do not deliver to your location, please contact us at info@atlasmoto.com before placing your order. We will attempt to accommodate customers with specific delivery needs within reason, but please note this may not be possible in all cases.
For orders shipping internationally via Standard International, we will ship using a variety of carriers for shipment depending on destination. One possible delivery carrier is DHL. Please note it is common for your package to be routed to the DHL Processing Center in Frankfurt, Germany, regardless of final delivery location. For example, orders to South America via DHL Standard will still be sent to Germany for processing, even though we ship from the USA. Please note processing times in Germany can sometimes take weeks to finish, depending on multiple factors beyond our control. Please also note that DHL Standard shipments may see multiple days without tracking updates and this is completely normal for this type of economy shipping. We recommend choosing the DHL Express option at checkout (if available to your country/destination) if you wish to receive your order faster. Express delivery options are not available to most international countries due to cost reasons.
For orders shipping to outlying European territories not physically within Europe (such as island territories or departments), shipping may occur from our USA warehouse instead of our Netherlands warehouse. This is due to the often remote nature of these locations, which may impact our ability to ship from our Netherlands warehouse. Shipping to these locations may be considerably slower than quoted shipping times.
Taxes and Fees
For all international shipments, the shipping carrier may levy brokerage and maintenance fees when the package enters the country, in addition to any local, federal, or provincial taxes . These fees will be collected by the final delivery carrier (typically your home country's local postal system) before the package is delivered or picked up by the customer. Any taxes and fees necessary for final delivery will be the responsibility of the customer. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden. See VAT sections on the above section of this page for more information regarding VAT and other import taxes.
Delivery Issues
Please note that while we do our best here at ATLAS to assist with shipping related issues, we are unable to work with the shipping carriers directly to determine the whereabouts of packages. There are multiple reasons for this, but chiefly shipping carrier customer service agents don't know any more than what the tracking number shows. Tracking information is provided by the carrier for informational purposes only and may not be updated on a daily basis, depending on factors completely outside of the control of ATLAS Throttle Lock. We are not able to make shipments move more quickly by inquiring with the carrier. Furthermore, we are not able to make claims on packages that are marked "Delivered" by the carrier. Customers are recommended to contact their local delivery post office if their order was marked as delivered, but they cannot find the package. We are not responsible for packages that are lost or stolen after delivery is made.
Accuracy of address and phone number for delivery is the responsibility of the customer. Orders will be shipped to the address exactly as it is entered. Packages that are returned to us due to an incorrect or incomplete address - or due to the delivery location being inaccessible or outside of the delivery area of the carrier - will be resent, but additional shipping charges may be applied. We will notify the customer to get the correct address before attempting to resend and before charging for any additional shipping costs. In the event the customer requests a refund for an order that is returned to sender due to incorrect or inaccessible addresses, we may deduct a restocking fee from the refund to cover our shipping and fulfillment costs. Orders with paid shipping (e.g. expedited and express methods) that are returned as above will not have their shipping costs refunded. We will not refund shipping costs for any reason. If a carrier mentioned in the tables on this page does not deliver to your address, please contact us prior to placing your order.
These terms are part of our complete Terms and Conditions and are separated here only for easy access for the Buyer.